Contacting the utilities

Useful for liaising with the utilities, in relation to their apparatus in the street, particularly if you are wishing to alter or connect with their apparatus.

Last updated: 15th September

Openreach - a BT Group business

Openreach are responsible for the network infrastructure that delivers the data, broadband and voice services to each home and business throughout the UK. The below link will inform you how to communicate with them with relation to altering the network:

Openreach website

National Grid

In Britain, National Grid own and operate systems that deliver gas and electricity across the entire country.

National Grid website

Network Rail

Network Rail is responsible for Britain’s Rail tracks, signalling, bridges, tunnels, level crossings, viaducts and 17 key stations. They run, maintain and develop all of the above.

Network Rail website

Severn Trent Water

Severn Trent Water is a water distribution utility that serves over 8 million customers across the heart of the UK.

Severn Trent Water website

South Staffs Water

South Staffs Water is a water distribution utility that serves large parts of the Black Country, including Walsall, Sandwell and Dudley, together with areas such as Tamworth, Uttoxeter, Burton, Lichfield, Sutton Coldfield and Cannock.

South Staffs Water website

Virgin Media

Virgin Media is a company which provides fixed and mobile telephone, television and broadband internet service to businesses and consumers in the United Kingdom.

Virgin Media website

Cadent Gas

Cadent Gas bring gas to homes and businesses throughout the North West, West Midlands, East Midlands, South Yorkshire, East of England and North London.

Cadent Gas website