What happens next if my child is eligible for travel assistance?
If we agree your child can get help with travel, we’ll contact you as soon as possible to explain what support will be given.
It may take up to 20 working days after we agree before the support is in place.
Types of help
Support may be:
- a mileage payment or personal travel budget – we’ll write to you with the amount and how to claim or receive it
- a pass to use public transport
- a pass for council-arranged transport
If your child gets a travel pass, it may be valid for more than one school year. Check the expiry date and keep using it until it runs out.
The council may add or remove pupils from vehicles without speaking to parents first. This is normal practice.
Contact the school transport team
If you have questions or concerns about:
- how reliable the transport is
- issues with how it runs
- behaviour on the vehicle
Use the contact us form or call 01785 895024.
Get text alerts about school transport
If your child goes to a Staffordshire school, you can sign up for free text alerts about home to school transport.
Register your details with our customer alerts service. Make sure you select the school your child goes to.
