Maintenance and repairs
Fixed equipment (such as stair lifts or ceiling hoists)
- If your equipment is still under warranty, the council’s contractor will carry out repairs.
- After the warranty ends, you are usually responsible for maintenance, except for children’s equipment, which we continue to cover.
Who to contact for fixed equipment:
- Fixed Equipment Service (FEMT) – for general queries or to report a problem
Email: fixedequipmentmanagementteam@staffordshire.gov.uk
Phone: 01785 895380 - Lift & Engineering Services Ltd – for urgent repairs or technical issues
Email: mailbox@lift-engineering.co.uk
Phone: 01530 245000
Portable equipment (such as walking frames or small aids)
- Maintained by Medequip.
- Call 01785 273950 if you need repairs or replacements.
Emergencies and warranties
If your equipment is still under warranty, contact the manufacturer directly.
Common manufacturer contacts:
- Stannah Stairlifts: 0121 559 2260
- Prism Medical: 01924 840100
- Wessex Lifts: 01794 83030
