Frequently asked questions - roadworks
Why are roadworks by third parties allowed to happen?
We understand that roadworks can cause frustration for drivers. We work hard to make sure works are carried out in a way that benefits everyone. We cannot refuse works, and we would not want to, but we aim to deliver them in a smart and cooperative way.
As the local highway authority, we allow utility companies to use their legal rights to carry out works. However, they also have a duty to answer to the community. While we help coordinate these works, if you have concerns, you should contact the company responsible.
Roadworks are affecting my business, how do I make a claim for compensation?
There is no legal right to compensation for businesses affected by roadworks. Governments have decided that businesses do not have a guaranteed level of passing trade and must accept the risk of losing customers during temporary road disruptions, just like other business risks.
This means the Highway Authority does not provide compensation if roadworks affect a business. Utilities also have no legal duty to compensate unless agreed separately.
I am not happy with a diversion route, what can I do?
The company doing the roadworks suggests the diversion route. The general rule is to send traffic to the same type of road.
For example, if roadworks are on an A road, the diversion should use another A road, if possible. As the local highway authority, we cannot refuse a suggested diversion unless that route already has a lot of activity.
How do I report a problem with roadworks to the county council?
You can report issues with utility works through Report It, but this takes time away from coordinating the works. High levels of complaints are hard to manage with limited budgets and increasing roadworks, so it’s important that companies responsible for the works answer to the public.
In Report It, you can choose options to report problems such as:
- Poor signage
- Traffic management issues
- Problems with diversion routes
After your report is checked, you’ll get an automated email with the outcome.
Once you have a reference number and confirmation, you shouldn’t need to follow up.
Why aren't roadworks co-ordinated with each other to prevent further disruptions?
We receive over 40,000 applications for planned works on Staffordshire’s roads every year. We always try to coordinate these works to cause the least disruption. However, many companies have a legal right to work on the highway, and we can only give limited instructions to reduce disruption for communities.
Can I report vehicles which aren't following a diversion route?
Diversion routes are only advice. Public roads are designed for all types of traffic. Drivers can choose the route they think is best, and they may not always follow the official diversion.
Where are roadworks published?
Information on how to find out who is responsible for roadworks in your area is available via One.network
Staffordshire and many other councils and utility companies share all roadworks information on one website. This site shows:
- Where works are happening
- When they take place
- Who is doing them
- How they affect traffic
It also gives live traffic updates so you can avoid busy areas or allow extra time for your journey.
We focus our resources on keeping this data accurate rather than holding meetings or briefings. Road plans can change daily because of accidents, leaks, power failures, and other unexpected events. For this reason, we advise caution when looking at future plans—they are the best estimate but may change.
Why is the road closed/traffic management in place but no work is being completed?
When non-emergency works happen on the road, the company must apply for a permit. This permit includes start and end dates. During this time, there may be traffic controls like temporary lights or lane closures—even if no workers are on site.
This can happen for many reasons. If you have concerns about these works, please contact the company doing them. They are responsible for completing the work and managing traffic safely.
