16. Complaints
16.1 The Staffordshire County Council Customer Feedback & Complaints team do not have the power to overturn decisions, however they can investigate if an applicant has a complaint regarding the administration, processes or customer service of the Blue Badge Team. This is separate to the Review of Decision. Applicants can submit a complaint.
16.2 In addition to the council’s own procedure, if the customer feels that they have suffered an injustice because of maladministration, the Local Government Ombudsman may investigate. Details of which can be found on lgo.org.uk
