Getting access to support
We want to help families quickly and safely. Please think about your concern before you get in touch.
Already getting help?
If a child already has a worker from children’s services:
- Contact that worker directly
- If you don’t have their contact details but know their name, call 0300 111 8007
- If you don’t know who to speak to, call the team in the child’s local area
Need help early?
If you’re worried about a child or family, and want help before things get worse, this is called early intervention.
This might include:
- Problems with going to school
- Alcohol misuse
- Anti-social behaviour
Contact your local support team co-ordinator.
Worried about a child’s safety?
If you think a child is being harmed or is not safe, call the Staffordshire Families Integrated Front Door Service straight away.
This includes:
- Serious problems where a child may be suffering harm
- A child living in unsafe conditions that affect their health or development
Call 0300 111 8007 (choose option 1)
Help for children with disabilities
If you need help for a child with a disability or need an occupational therapist, contact the Children’s Advice and Support Service.
Do I need consent?
Before asking for help:
- Try to talk to the child and family
- Ask if they agree to the referral
- You don’t need consent for child protection concerns
- Tell parents about the referral unless it puts the child or others at risk
What is MASH?
MASH stands for Multi-Agency Safeguarding Hub.
It brings together people from:
- Police
- Health services
- Local councils
They work together to decide the best way to help.
